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Connections make selected content from other platforms searchable in Counso. Open a Space, choose Connections, and select the platform to connect. An administrator authorizes the connection and chooses the content to synchronize. Keep the connected account and its permissions stable: changing that account’s access can change what the connection can retrieve. Make the synchronized sources available in the appropriate Space and select them in the agent’s knowledge settings. Choose a guide for the platform you use: A connection provides synchronized knowledge. To create or edit records in another platform, configure the relevant agent tool as well.