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The Gong connection indexes call transcripts. It synchronizes transcripts across the connected Gong workspace, excluding calls marked Private. Review this workspace-wide scope before authorizing it.

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Connect the workspace

  1. Use an account with Counso admin access and Gong’s Technical administrator permission. In Gong, check My Profile > Workspaces and permissions to confirm the role.
  2. Open Spaces > Connections, select Gong, and sign in.
  3. Review the Gong consent screen and complete authorization.
  4. After synchronization, make the data available in the relevant Space so agents can use it.
The initial import starts when the connection is created; its duration depends on transcript volume. Later transcripts can take up to an hour to appear.

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Transcript content

Each indexed transcript includes the transcript text, available speaker email addresses, the original Gong call link, and call duration. Audio and video recordings are not the synchronized knowledge source. Labels describe the title, date, language, media type, call scope, direction, participants, and any triggered trackers. Language codes use ISO-639-2B values such as eng or fre. Tracker labels use tracker:{name}. Use these labels to filter the knowledge search tool, for example to focus on external calls in a particular language. Participant details are included only when Gong exposes them.